Shipping FAQs

If items on a shipment are canceled while the shipment is being processed, the items stay in the processing container. They do not return to the original location from which they were picked. These items will need to be moved out of the processing container and into a pickable container to be eligible for order fulfillment again.

Shipping an order via Will Call will mark the order as Status: Fulfilled in RetailOps and allow you to capture payment (if you have not done so already). However, once marked as Status: Fulfilled, you cannot upload additional tracking information. At this point, you would likely need to add tracking info manually into the channel.

iAbol does not allow international shipments with a value of $0. As a workaround, you can change the product total to $0.01 to allow the shipment to process.

By default, RetailOps determines whether commercial invoices should be sent electronically or if it must be printed out. An option in the System Config > Account Settings, Force Commercial Invoice, allows you to specify different countries and/or ship carrier classes for which commercial invoices must always be printed out.

To specify a country, you would enter its country code. To specify a ship class, append the ship class carrier code to the country with a forward slash (/).

You can specify multiple countries by separating each country code with a pipe (|) character.