Resolve System Alerts

You may resolve/retry individual system alerts either from the System Alerts view or from the event log of the appropriate RO tool (e.g. if there’s a system alert for a customer order, you may resolve the alert from the Order Detail screen). If you look below, you can resolve the same alert from either screen.

To resolve or retry the alert, simply press the appropriate icon in the alert message.

If you’d like to resolve/retry alerts in bulk, you must do so from the System Alerts view.

1. Press the [System Alerts] button at the top-right corner of the screen.
2. If viewing alerts By Type, select a type from the left-hand menu. If viewing alerts By Object, select the desired object.
3. Select an alert from the right-hand menu. Then hold the SHIFT key and click on another alert to select multiple alerts at once.
4. In the Bulk Resolution pane in the bottom-left, press the appropriate [Retry] or [Resolve] button.