RetailOps Shopify Interaction Guide

Shopify is a versatile eCommerce platform that is easy to set up and maintain. As a Shopify Partner, RetailOps offers a direct integration to push catalog data, pull orders for fulfillment, and more.

You can integrate multiple Shopify accounts with a single RetailOps account in order to manage catalog data, inventory, and orders in one central location. Each separate Shopify account that you link to RetailOps will display as a separate sales channel, allowing you to adjust your controls per store, as well as report on the sales separately.

When adding an existing Shopify site to your RetailOps account, please note that your SKUs in both accounts must match in order to sync inventory/catalog and import orders properly. 

RetailOps and Shopify Interactions 

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A. Catalog Sync

• Catalog Push - Direction: RetailOps --> Shopify
• Send catalog data from RetailOps to the channel. This includes product name and brand, pricing, product images, and any attribute data you'd like.
• Catalog push is configured through the RetailOps catalog feed system.
• Product catalog updates are pushed to Shopify each time a change is made in the product catalog. This ensures that your Shopify catalog is always up to date. 
• Optional catalog import: We've automated the importation of your Shopify catalog into RetailOps. This allows for a simple migration to RetailOps for new customers.

B. Inventory Push

• Direction: RetailOps --> Shopify
• 
Near-realtime inventory quantity updates from RetailOps to Shopify
• 
Occurs immediately after any inventory level change (sales, receiving, manual changes, etc), or sales from other channels

C. Order Pull

• Direction: Shopify --> RetailOps
• Near-realtime order pull into RetailOps Order Management and Fulfillment systems
• Payment authorizations/charges performed by Shopify are recorded on the orders

D. Shipment Tracking Push

• Direction: RetailOps --> Shopify
• Near realtime push of tracking information back to Shopify
• Optional: Request Channel Payment Capture/Refund - 
Either on a specific fulfillment stage, fulfillment completion, or return. Direction: RetailOps --> Shopify
• Optional: Return Notification - May trigger refund, or issue a separate Channel Payment refund request. Direction: RetailOps --> Shopify