RetailOps Spree Interaction Guide

Spree Commerce's mission is to empower the world’s sellers. Spree Commerce began as an open source e-commerce platform in 2008. The modular platform allows for easy customizations and upgrades so developers and store owners can configure Spree for their specific needs. Spree’s vibrant, international community has been an important factor in the company’s success.

You can integrate multiple Spree accounts with a single RetailOps account in order to manage catalog data, inventory, and orders in one central location. Each separate Spree account that you link to RetailOps will display as a separate sales channel, allowing you to adjust your controls per store, as well as report on the sales separately.

When adding an existing Spree site to your RetailOps account, please note that your SKUs in both accounts must match in order to sync inventory/catalog and import orders properly. 

RetailOps and Spree Interactions 

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Catalog Push

• Catalog Push - Direction: RetailOps --> Spree
• Send catalog data from RetailOps to the channel. This includes product name and brand, pricing, product images, and any attribute data you'd like.
• Catalog push is configured through the RetailOps catalog feed system.
• Product catalog updates are pushed to Spree each time a change is made in the product catalog. This ensures that your Spree catalog is always up to date. 

*Catalog syncing is recommended, but not required to use the Spree integration. 

Inventory Push

• Direction: RetailOps --> Spree
• 
Near-realtime inventory quantity updates from RetailOps to Spree
• 
Occurs immediately after any inventory level change (sales, receiving, manual changes, etc), or sales from other channels

Order Pull

• Direction: Spree --> RetailOps
• Near-realtime order pull into RetailOps Order Management and Fulfillment systems
• Payment authorizations/charges performed by Spree are recorded on the orders

Shipment Tracking Push

• Direction: RetailOps --> Spree
• Near realtime push of tracking information back to Spree
• Payment capture triggering: Request Channel Payment Capture/Refund - 
Either on a specific fulfillment stage, fulfillment completion, or return. Direction: RetailOps --> Spree

RMA/Returns Push

• Direction: RetailOps --> Spree
• Send RMAs and Returns data to channel to trigger refunds