Our promise

We’ll always keep your data safe and secure. Here’s why we need it and how we use it.

1. The good stuff:  We will only use your data to provide you and your customers with an excellent experience.

2. Locked down:  We’ll protect your data like it’s our own.

3. Just the essentials:  Your info won’t just hang about – if we don’t need it, we’ll delete it.

Protecting Your Privacy

At RetailOps, we are 100% committed to protecting the privacy and security of our customers. The RetailOps team members are eCommerce consumers themselves – so we appreciate and respect how important privacy is. If you have any questions about how we protect your privacy, drop us a line at help@retailops.com . For all our services, the data controller — the company that’s responsible for your privacy— is our parent company, RetailOps, Inc.. 

Navigating this page

• How we use your information
• Marketing
• Sharing your information
• Keeping your information
• Your rights
• Changes to how we protect your privacy
• How to contact us

How we use your information

We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

Your name and contact details

Your payment information

This means your card’s security/CVV code, don’t worry, we don’t keep them.

Your contact history with us

What you’ve said to us — for example, over the phone, on instant chat, or on social media.

Purchase history

What you’ve bought in the past and associated order data

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy things from our customers, and you are unlikely to receive our optimal overall consumer experience.  But that is your choice – and we respect that.

We also anonymize and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and applications, and developing new products and services. We also share this information with third parties.

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

• Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, delivery companies, eCommerce storefronts, and marketing platforms.

Marketing messages

If you have said we can, we’ll send you marketing messages by email and/or text, to keep you aware of what we’re up to and help you have a great RetailOps experience.

How to stop marketing messages from RetailOps.com

All RetailOps customers have the option to receive marketing communications from RetailOps. If you’re a RetailOps customer, you may automatically receive Release Notes and Marketing communications via email.  

You can stop receiving marketing messages from us at any time.

You can do this:

• by clicking on the ‘unsubscribe’ link in any email
• by contacting our help@retailops.com 

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Please note that, as RetailOps comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications, such as order updates, support tickets, etc, unless specifically requested by you. To do so, please include this in your request to help@retailops.com  

Seeing advertisements for RetailOps.com online

We also engage in online advertising, to attract new customers and to keep you aware of what we’re up to. 

Like many companies, we may target RetailOps banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers.

The banners and ads you see will be based on information we hold about you, or your previous use of RetailOps (for example, the content you read on RetailOps.com) or on RetailOps banners or ads you have previously clicked on.

Keeping your information

We’ll only hold on to your information for as long as you are a customer. If you no longer wish to be a customer, you can also contact help@retailops.com  and request to delete all the information we have about you.

Your rights

You have a lot of rights relating to your personal information:

• The right to be informed about how your personal information is being used (like this notice!)
• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information we hold about you
• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
• The right to stop direct marketing messages
• The right to request that we transfer or port elements of your data either to you or another service provider
• The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
• If you want to exercise your rights, have a complaint, or just have questions, please contact us.

Changes to how we Protect Your Privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the RetailOps website, or by some other means of contact such as email, so that you are able to review the changes.

How to contact us

We always want to hear from our customers!

If you:

• Have any questions or feedback about this notice
• Would like us to stop using your information
• Want to exercise any of your rights as set out above, or have a complaint, please don’t hesitate to contact our RetailOps Support Team, who will be happy to answer any questions you may have. 

You can contact our privacy team by dropping us a line at help@retailops.com or through the Support Portal at http://help.retailops.com . Or if you’d like to, you can write to us at:

RetailOps

1759 Oceanside Blvd. 

Ste C-374

Oceanside, CA 92054