Process Order Returns

The Order Returns tool allows you to process customer returns with ease.

Process Returns with RMAs

Navigate to Warehouse > Order Returns. (keyboard shortcut - GOR)
Locate the order you want to process. Open the order.
Identify the items being returned. Click into the Qty column to enter the count of items returned.
Confirm the data under Reason, Restock, Refund, Ship, Ship (the 2^nd column), and Fee. (This information was pre-populated from the RMA.)
You may enter instructions or notes about the return.
Toggle the [Refund/Store Credit] button.
- [Refund]. The amount will be issued back to the customer’s method of payment.
- [Store Credit]. The amount will be refunded in the form of Store Credit.
Press the [Process Return] button.

Navigate to Warehouse > Order Returns.
Locate the order you want to process. Open the order.
Identify the items being returned. Click under the Qty column to enter the count of items returned.
Enter the Reason for returning the item. Doing so will load pre-determined settings for Restock, Refund, and Ship. However, you can modify them to your needs. (Learn more about configuring Reason Codes here: Add Reason Codes)
- Restock: Determines whether the item should be restocked and added back into inventory.
- Refund: Grants permission to refund a particular item on the order.
- Ship: Controls whether shipping costs are refunded as well. Refunded costs will be prorated.
Under the second Ship column, you can manually enter a refund amount for shipping. This overrides the prorated amount.
Under Fee, you can charge any additional fees associated with returns such as restocking fees.
You may enter instructions or notes about the return.
Toggle the [Refund/Store Credit] button.
- [Refund]. The amount will be issued back to the customer’s method of payment.
- [Store Credit]. The amount will be refunded in the form of Store Credit.
Press the [Process Return] button.