- Manually Route Order Items
- Email Customers From the Customer Service Tool
- Email Return Labels
- Manage Order Gift Messages
- Order Quotes
- Address Validation Using Postcode Anywhere
- Issue, Use and Manage Store Credit
- Dynamic tax calculation using TaxJar
- Search for Customer Orders
- Search for Customers
- Add New Customers Manually
- Create New Phone Orders
- Accept Payment for Phone Orders and POS Orders via Web App
- Summary of Customer Order Statuses
- Cancel Payments
- Manually Merge and Unmerge orders
- Authorize Order Returns with RMAs
- Process Order Returns
Customer Service Manager
Learn how to use the Customer Service tools in RetailOps including adding new customers, creating phone orders, and processing order returns.