Make it easier for your customers to return their order! Beginning in RetailOps 2.5, you can send your customers their return shipping label during RMA creation in the Customer Service tool.
Supported Label Processors
- Endicia (USPS)
- EasyPost
- FedEx Direct
Setup for Emailed Return Labels
Prior to emailing return labels to customers, you will need to create a "Return Label" ship service.
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From the Navigation menu, select Administration > System Config > Ship Services.
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Select the [Add Service] button in the bottom left pane.
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Enter the name Return Label (This field is case sensitive, and must be exactly "Return Label" for use in the RMA tool.)
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Select your newly created row to add new carrier classes.
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At the bottom of the Carrier Class Mappings pane, press the [Add Mapping] button.
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Under Carrier Class, select the desired carrier service.
Generate Return Label
Return labels are generated and emailed to the customer during the RMA creation process.
Create RMA
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At the bottom of the Order record, press the [Create RMA] button.
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On the RMA window, enter the Reason for returning the item. Doing so will load pre-determined settings for Restock, Refund, and Ship. (Reason Code Configuration) However, you can modify them to your needs.
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Restock: Determines whether the item should be restocked.
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Refund: Grants permission to refund a particular item on the order.
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Ship: Controls whether shipping costs are refunded as well. Refunded costs will be prorated.
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Under the second Ship column, you can manually enter a refund amount for shipping. This overrides the prorated amount.
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Under Fee, you can charge any additional fees associated with returns such as restocking fees.
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Select the facility to which returns should be shipped.
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Optionally, you may enter special notes and instructions for the returns processor.
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In the bottom-right corner of the RMA window, toggle the [Refund/Store Credit] button.
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[Refund]. The amount will be issued back to the customer’s method of payment.
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[Store Credit]. The amount will be refunded in the form of Store Credit.
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Generate and Send Return Label
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To email a return label to a customer, select [Email Return Label], and select a shipment carrier class. You may also enter a fee for the return label in the "Return Label Fee" field at this time.
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Press the [Submit RMA] button. This will create the RMA, and email a return label PDF to the customer if selected.
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