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Manually Merge and Unmerge orders

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Quan Vu
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RetailOps offers Order Consolidation to streamline your fulfillment operations, minimize shipments, and decrease overall shipping costs. Unfulfilled orders bound for the same Shipping Address may now be merged automatically. For more information, visit the Order Consolidation FAQs.

Though order merging happens automatically, you can still manually merge and unmerge orders through the Order screen if necessary. This gives you more granular control to accommodate special circumstances you may encounter.

Legend 

Icon Meaning
Star This is the order currently being viewed.
Green Checkmark This order is merged with the current order.
Red-X This order has been manually un-merged from the current order.
Pencil This order is eligible for merging if the Shipping Address is changed.
Box This order has already entered into fulfillment; this order cannot be merged.

 

Merge and Unmerge Orders

  1. Open an order for a customer that has orders which are eligible for Order Consolidation.

  2. Select the Order Consolidation tab from the bottom right section of the screen. This tab is dynamic, and will show all open orders for this customer. 

  3. To unmerge a merged order, click to toggle the green checkmark to the red-X icon.


  4. To re-merge an unmerged order, click to toggle the red-X icon to the green checkmark.


  5. To merge eligible orders, first open the eligible order and change the Shipping Address to the same address used on the other order to be merged. Hit the [Refresh] button at the bottom of the screen to confirm the orders are merged.

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