Overview

The introduction of the Vendor Ship Label Portal will allow for quicker and more efficient fulfillment of customer orders by empowering your vendor to ship directly to the customer using your shipping accounts and labels. 

Overall, the Vendor Direct Label Generator facilitates faster and more efficient order fulfillment by simplifying the dropshipping process.

Configuration 

Most of the configuration steps to utilize the Portal tool will require dev work for completion. 

To begin, you will want to create the new vendor or ensure your existing vendor has the correct configuration. Click the link for additional information on how to Add new Vendors. 

1. Vendor has a distinct name.
2. Correct billing and shipping address
   • Be sure to include the vendors' phone number on the shipping address. A phone number is required for shipping label generation.
3. Add contact information including email and check the “Email Purchase Order” box
4.  Enable Dropship
   • *Note: Do NOT enable “DS Auto Submit POs”, this will cause issues with PO status and shipping through the portal.
5.  A PO schedule must be created in the vendor settings to send consolidated POs to the vendor with all orders from that day/time period.

Click the link for more information on PO schedule settings.

6. Ensure the vendor has external inventory quantity. 
   • Click the link for additional information on how to Add Inventory for Dropship/JIT

Next, create a “Virtual” Facility for shipping use in the portal.
The facility should have the following attributes:

• Name: Vednor’s name 
• Address: the vendor’s address and phone number.

Once the Vendor and Facility are created, please contact RetailOps Support so that Engineering can complete the necessary configuration.  We will need the following information:

• Name of vendor and facility created above
• The single carrier class that will be used for Shipping in the portal.

How does the Vendor Ship Label Portal work?

With the configuration now complete, your vendor can use the Portal to fulfill dropship items directly to your customers. It's important to understand the workflow of orders created for fulfillment by the portal-enabled vendor.

1. Customer Order is created.

2. Customer Order assigned to existing PO. If no PO exists, one is created. This PO will remain open based on the PO schedule configured.

3. Order is shown in the Vendor Portal once the consolidated Dropship PO has been submitted.

Vendor Instructions for Shipping via the Portal:

1. Via the portal, your vendor will see the shipments they need to fulfill by PO.
   • If needed, hover over the ⓘ symbol to reveal the RetailOps order and shipment IDs. 
2. The vendor will check the box next to the PO number of the shipment/s they are fulfilling. This can be done individually or in batches.
3. Once shipments have been selected, the vendor will select [Print ‘x’ Shipping Labels].  This triggers the RetailOps system to shop for rates and create shipping labels.  Once completed, the status at the top of the page will change and the labels will be available in the download menu.  If there are multiple shipments, they will be generated as a single PDF. 
4. Once the labels have been generated, the status will change from “ready” to “shipped” on the landing page.  Tracking will be applied to the shipment in RetailOps and the order will be marked as fulfilled.
5. If needed (label is damaged, print job doesn’t complete, etc) labels can be reprinted from the PDF download.
6. From this point, the Vendor can box and ship the order.