FBA Order Import

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Colin

• December 11, 2017 13:32

We have been having an issue for a few months with FBA orders not importing properly - and going on hold due to missing ship service. Is anyone else experiencing this issue?

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  Alisdair Troup

  • December 11, 2017 14:20

  Yes, This is also happening in our instance. 

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  Colin

  • December 11, 2017 14:27

  Alisdair, have you opened a case with support as well? Any progress in getting some kind of solution?

  This certainly makes our CSRs job unnecessarily confusing. 

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  Alisdair Troup

  • December 11, 2017 16:03

  Yes we did, they put us on a pre release version update which allow us to add a ship method and "push" the orders so at least they go to fulfilled.  I have not heard any more back on a "Proper" resolution since 28th August when this workaround was suggested, 

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