Is anyone having issues with Reporting data not being accurate?

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Matt Wade

• August 09, 2017 15:04

We have noticed the past few days that our reporting data is not accurate, even outside the normal delay of the database sync.  Wondering if anyone else is having the same issue?

 

Thanks, Matt

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  Alisdair Troup

  • August 09, 2017 16:15

  Hi Matt

   

  Is your data inaccurate or just delayed more than normal?   Ours is certainly delayed, but I cannot spot any identifiable inaccuracy.  Is there a specific table that you think is affected? 

   

  Alisdair

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  Matt Wade

  • August 09, 2017 16:21

  When we ran our receiving report for yesterday at 9 am this morning it is only showing about half of what we actually received.  This would be outside what we expect for the typical reporting delay.

   

  Thanks, Matt

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  Alisdair Troup

  • August 09, 2017 16:27

  I have reviewed our receiving report for yesterday and it seems to be accurate and complete, but our working day ends at 9am PDT ( we are in GMT) 

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  Matt Wade

  • August 09, 2017 16:52

  Just responding to let you know that our reporting for yesterday now appears to be accurate.  I filed a ticket with ROP this morning on the issue so I assume they fixed, but they didn't respond letting me know what was the issue.

   

  Thanks, Matt

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  Matt Wade

  • December 07, 2018 17:16

  Wondering if anyone is having this issue with their reporting system again?  Our issue started sometime late Tuesday/early Wednesday and it still isn't fixed.

   

  Thanks, Matt

   

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  Alisdair Troup

  • December 07, 2018 17:20

  Nothing noticeable at this end. Is the data delayed or just wrong?   Which tables are affected? 

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  Matt Wade

  • December 17, 2018 14:15

  Hi Alisdair,  I thought I responded, but don't see my comment in this thread.  Our data is just missing and/or inaccurate, doesn't matter which data source we try to use.  ROP is trying to fix, but it has been several days without resolution.

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