Transactional Email Support

Not planned

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Jason

• March 31, 2016 14:23

Issue: The current model is to rely on the channel to communicate transactional information via email, which I see the value in.

Unfortunately there are scenarios where that's simply not possible. In those situations it would be INCREDIBLY convenient to be able to send information directly from RetailOps, either to duplicate information that a customer did not receive, or to send further updates for the customer including the status of the order, payment failed information, information requests for custom made products, etc.

This would need to support some form of template editor so that branding and design of responsive emails can be maintained from the channel into RO 

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  Alisdair Troup

  • March 31, 2016 14:25

  This is something I have chatted to RO about in the past and I fully support the need for it.

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  Jason

  • March 31, 2016 17:35

  I talked to a prospective customer this morning and they also expressed their need for this functionality. It sounds like an FSA may already be in the works. 

  I'm not sure how Sam, Daniel and and their team want to handle this going forward, but it looks like there is enough interest to get this done right now, either as a shared FSA, or just because it needs to be a part of the application. 

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  Jason

  • May 25, 2016 04:22

  Has there been any progress made on this topic? Anything that can be shared with the community regarding this much needed functionality?

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  Quan Vu

  • May 31, 2016 16:39

  Hi Jason,

  Let me try to dig up some info on the status of this feature and circle back to you.

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  Jason

  • June 01, 2016 00:07

  Thanks Quan.

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  Quan Vu

  • June 03, 2016 21:41

  Hello Jason and Alisdair,

  There does appear to be interest in this feature among other customers as well as the two of you. We will be contacting you offline about this.

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  Jason

  • June 04, 2016 07:37

  Great, looking forward to an update on this one.

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  Alisdair Troup

  • November 05, 2016 13:59

  Does anyone have an update here? 

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  Jason

  • November 07, 2016 20:59

  Heard this was coming a few weeks ago, but that was the last update I got. Curious to hear if there are any updates.

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