Isolate Order Merging by Sales Channel

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Jason

• March 17, 2016 19:35

Pretty simple, but if a customer places two orders on two different sales channels, we do not want them merged together.

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  Joe B

  • March 18, 2016 22:43

  Hi Jason!

  I just wanted to let you know that I've filed a case with Engineering for this request. I look forward to giving you an update!

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  Joe B.

  • March 18, 2016 23:01

  Denise, thanks for fielding this so quickly and getting it into the hopper!

  Jason, I want to check this assumption with you. If multiple items are destined to the same exact customer regardless of source of the order, why would you want to send the items separately?

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  Jason

  • March 21, 2016 23:27

  Hey Sam-

  No problem, happy to offer an explanation for this line of thinking. Two things that come to mind immediately:

  1. If we're selling on Amazon we have very clear guidelines as far as shipping expectations that we need to meet. Because we do not (currently) get expected ship dates fed back into RO, merging can cause a delay in fulfillment for orders through that channel which negatively impacts our seller rating.

  Perhaps there are enhancements to the CBR logic that could accommodate this, but at least today this is a real problem (we had this exact scenario happen last week).

   

  2. This one is more of a hypothetical, but still something that is very much a reality for us, or other customers. If you have two different properties that you operate with two different brands, how do you know which branding to put on/in the package that is being shipped for the merged order? Best case is this is a little embarrassing for the retailer, worst case is you mix brands that you don't want people to know are really the same company, which could have big consequences.

  Would love some debate on this topic if I'm not seeing the forrest through the trees, but that was the logic behind my request.

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  Matt Wade

  • March 21, 2016 23:51

  We are in the same situation.  We would need the ability to consolidate by Marketplace and Ship Service.  Also, we would like the ability to exclude International orders.  We have customers that purposely separate checkouts to keep order values under their countries threshold for duties/taxes. 

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  Jason

  • March 21, 2016 23:57

  Good point Matt, I hadn't considered customs issues.

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  Joe B.

  • March 22, 2016 13:25

  Good points on these topics. I'll get the feedback in for when we do a second pass on this tool. 

  Jason, on your topic 1, I believe there may be some additional configuration available to us to bring expected ship date in from Amazon. I've created a help ticket to follow up on this one separately. With this in place you'd be able to automate handling of this scenario through Cost Based Routing.

  Regarding topic 2, I'm fairly certain this is either functioning or possibly a bug. I recall it being considered when we designed the order merging functionality. I've created another help ticket to follow up on this topic.

  Matt, it sounds sounds to me like an additional "eligibility" parameter could be added to address this. Would you envision managing a different value for each country you ship to? 

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  Matt Wade

  • March 22, 2016 14:38

  Sam, that would be ideal to be able to set different values for each country assuming that if the default value is zero then those orders would be excluded from consolidation. Thanks, Matt

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  Alisdair Troup

  • March 22, 2016 14:40

  Sam,

   

  I would certainly find option 1 very useful for us too, both for Magento and 3rd Party (Amazon mainly) channels.

   

  Alisdair

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